Metro Cruise Services

Our Services

Metro Cruise and Metro Shore Services share a rich nautical pedigree stretching back more than 150 years. Our focus is on quality and service while operating within industry standards.

Cruise Terminal Management
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Metro Cruise Services is a major cruise terminal operator. Our clean and efficient terminals are guarded by highly trained, uniformed security personnel who understand customer service can be offered while rules are enforced. We are accustomed to welcoming thousands of cruise guests and managing their transit through our terminals effectively and safely. We are proud of our terminals and take total ownership of the guests’ arrival, check-in and departure phases of their cruise. Metro Cruise Services is a solution-based company with the resources to offer an immediate response to service requests from the cruise ships docked at our terminals.

Stevedore Services
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Stevedoring is one of our core strengths. We take great pride in offering our customers service that is second to none. We are prepared to manage today’s larger cruise ships seamlessly and efficiently, from each vessel’s arrival in port until its scheduled departure. Metro Cruise Services’ experienced and dedicated management team, together with its well-trained and courteous labor force, are fully dedicated to your needs. We have state-of-the-art equipment and the refined planning matrices to manage each aspect of passenger flow, stores handling and technical support required by modern cruise ships.

Our dedication, experience and efficiency have resulted in consistent, on-time departures.

Ship's Agency
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Metro Shore Services offers vessel agency services designed to promote a partnership with our customers. We represent the best interests of our customers in all aspects of their port operations.

Metro Cruise Services and Metro Shore Services are solutions-based companies that strive to set the bar for service to the cruise industry. As an Executive Partner of the Cruise Lines International Association, Inc. (CLIA), we have our hands on the pulse of the cruise industry and we stand ready to offer our resources to respond to any service requests. Our agency services includes:

  • Arranging ship’s clearance
  • Ordering of pilots, tugs, line handlers and stevedores
  • Arranging supplies of fresh water and bunkers
  • Arranging removal of garbage, hazardous waste and grey/black waters
  • Arranging medical services for guests and crew as necessary
  • Arranging transportation for guests and crew as required by clients
  • Arranging for customs processing of bonded material and freight forwarding
  • Coordinate all required dry-docking related services

We are committed to offering a suite of services that supports the needs of each vessel while in port, in accordance with the best maritime practices and current port regulations. We meticulously oversee every aspect of a ship’s call and ensure no detail is overlooked.

Ground Guest Services
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Metro Shore Services offers the highest standard of ground guest services with dedicated and professional staff. From the moment we welcome cruise guests at the airport, transport them to the cruise terminal and check them in to their favorite cruise ship, we demonstrate an unmatched level of customer service and attention to detail. Our guest services professionals know and understand the needs of every guest and have a passion for perfection. We offer a concierge service to cruise guests and work with each vessel to accommodate the most challenging requests. Most importantly, we work in complete harmony with terminal management, stevedoring and ship’s agency to provide a seamless, perfectly organized guest service that delivers the most memorable experiences.

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